Introduction While reviewing numerous law firm websites recently, I observed a recurring theme in their messaging: a commitment to “listening” to client needs. Phrases like “We listen closely to our clients’ needs and goals,” and “Our team approaches every client with empathy and compassion” are commonplace. These aspirations are commendable and crucial, especially in an [ read more…]
Law firms have always marched to the beat of a slightly different drum. And given their historical success, why change their ways? After all, it has always worked for them. But, times are a changin. And in significant ways. Changes that law firms must get in line with if they want to continue to succeed. [ read more…]
I was meeting a friend on the west coast for lunch late last year. This longtime acquaintance is a senior partner at an up-and-coming U.S. law firm. A smart and caring fellow. As we sat down at our table, he excitedly asked: “Have you heard the news? Our firm is merging again – we’re going [ read more…]